Here are a few of my favorite excerpts.
1. Lead by example. Your strongest testimonial is your own personal example. You must first and foremost lead yourself and show behaviors of trust--only then can others rely on you.
3. Show commitment. When you honor what you say, people will trust you. If you cannot keep a commitment, be open and honest about the reason and try to find a way to make it up to the other party.
7. Have integrity. Integrity is doing the right thing even though no one is watching. Integrity is making sure that what you say and what you do are aligned.
9. Be competent. The difference between competence and incompetence is demonstrated in actions. Work constantly on improving your skills so you can stay on top of your game.
11. Be authentic. To be authentic is a daily practice of letting go of who you think you're supposed to be and embracing who you are. If you can find the authentic part of yourself and embrace it, others will follow suit.
14. Care for people around you. People trust those who demonstrate caring toward others.
15. Do the right thing. Let people see you doing what is right. It's better to lose and do the right thing than to win and do the wrong thing.
16. Learn by listening. To be trusted, make time to learn from others. Listening is the stepping stone to learning.
20. Cultivate confidence. Confidence is the ability to feel certain when times are uncertain. Trust begins when a person has confidence; it earns credibility and offers assurance.