1) He could identify and solve problems.
2) He addressed unity by empowering those with the program and eliminating dissenters.
3) He lived preparation and mastery of details.
4) He had coaches practice coaching on each other..."all the knowledge in the world meant little if you couldn't communicate."
5) He taught thinking. "He encouraged us to give speeches to local groups...knowing it would make us think harder about what we were saying and how we were saying it."
6) He lived and taught improvement.
7) He conducted practice at a high tempo...with extraordinary demands for precision in execution. No sloppiness.
8) He earned trust. "Bill's gift for teaching created belief in him, conviction in us."
